At Affin Banking Group, it has always been part of our effort to ensure that the deliverables of our
online financial services or product to our customers are secure, safe, reliable, confidential and in
accordance with the client charter below:
We are committed to ensure the security of the operations of our Internet Banking Services. We
have also implemented strict security controls and procedures to lessen the risk of unauthorised
access to our confidential information. You may visit our Online Security and Privacy page
section of our site for more information on security and safety operations.
Affin Banking Group highly respects every customer's right to privacy and security of personal
information, as well as financial transactions handled by us. Therefore, we employ the tightest
possible security measures complimented with strict security policies in our operations and
protection of your data.
It is our main objective at Affin Banking Group to provide reliable and quality services to our
customers at all times. Our experienced staff manages and ensures that our service quality
control standards are met.
We are committed to ensure that our descriptions and details of products and services offered
online by us shall not be misleading or false. We shall also ensure, to the best of our ability that
any and all representations, statements and assurances, which are made or provided by us are at
all times accurate and true.
We always welcome and encourage your enquiries, feedback and complaints as opportunities to
understand your needs better. We shall therefore promptly respond to all your interactions with